Perform advanced troubleshooting of customers’ network, hardware, and application issues.
Maintain timely, accurate notes and status of issues in the ConnectWise ticketing system.
Provide onsite technical assistance to our clients.
Work through proactive technical support items.
Manage client security devices such as firewall configurations and firmware updates.
Documentation of network configurations
Support the Projects Team with implementations.
Does not need to know some of the specific apps listed below as long as they are well-rounded in technology.
ConnectWise PSA ticketing software
IT Glue
Windows Server OS (all versions) – design, implementation, and support
Windows 10 and up – installation, configuration, and maintenance
Hyper-V / VMWare, installing and upgrading ESXi host and vCenter.
Office 365 -multiple applications
Azure
Axcient Replibit
Proofpoint
Remote Desktop Services
LAN and WAN networking including VPNs, subnetting, VLANs, and routing.
Active Directory, DHCP, DNS, Group Policy, and NAT