Identify the Role & Requirements
- Define the job title (e.g., Customer Service Clerk, Document Centre Assistant).
- List duties (e.g., handling printing/photocopying, customer service, sales of stationery).
- Outline required skills (basic computer knowledge, communication, attention to detail).
Prepare Job Description & Advertisement
- Write a short job ad including role, requirements, and application instructions.
- Post on social media, local job boards, or place notices at the shop.
Application Collection
- Receive applications via email, WhatsApp, or in person.
- Keep a simple log of applicants (name, contact info, date applied).
Screening
- Shortlist candidates who meet basic requirements.
- Do a quick phone call to confirm interest and availability.
Interview Stage
- Conduct short interviews (in person or virtual).
- Ask about experience, customer service skills, and ability to work with office equipment.
Testing (Optional)
- Give a small practical test (e.g., operate a photocopier, bind a document, type a short letter).
Selection & Offer
- Choose the best candidate.
- Provide a written offer including job title, working hours, salary, and start date.
Onboarding
- Introduce them to the workplace, equipment, and policies.
- Provide basic training in customer service and safety.

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