TECHNICAL SUPPORT OFFICER

Full Time
EXPIRES 17 Feb, 2023

Job Location

Georgetown, Guyana

Requirements

  • Diploma in Computer Science from a recognized tertiary institution 
  • IT certification in Network and Systems Administration
  • At least 3 years’ experience in maintenance and support of networked computer systems
  • Good working knowledge of Windows Operating System environments
  • Strong organizational skills, along with excellent teamwork and problem-solving skills
  • Ability to travel locally on short notice
  • Must have a valid Driver’s license

Responsibilities

  • Assist in the setup and maintenance of equipment in the LAN and WAN
  • Ensure computer inventory procedures are followed
  • Ensure Service calls/requests are answered and resolved in a timely manner and logged in Incident Management software
  • Escalate unresolved issues to the Senior Technical Support Officer and conduct the necessary follow-ups when needed
  • Recommend innovative approach, technologies, trends, and best practices within the IT field that can improve the services and systems we offer to our internal and external customers.
  • Always adhere to internal control policies and procedures
  • Provide monthly reports on tasks assigned

Apply now

Interested persons are invited to submit their applications to hrguyana@gkco.com  no later than Tuesday January 31, 2023.

Apply Online
You may alternatively apply for this job online with your SkilledGuyanese profile.
Your application will be emailed to the employer immediately.
Then, the employer will be able to view your application on our website.

A JOB BY

GraceKennedy Money Services



Overview

GraceKennedy Money Services (GKMS) is the umbrella entity which encompasses Bill Express – The Bill Payment Place from GraceKennedy Money Services and Western Union – Moving Money for Better.
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