Assistant Operations Manager

Full Time
EXPIRES 03 Feb, 2022

Job Location



Responsible for the day-to-day leadership and development of employees to ensure optimal case outcomes and client and member satisfaction.  Accountable for the management of the transmissions during his/her shifts and the effective management of all cases.


  • Bachelors Degree in Business Management or related field 
  • 3-5 Years Management Experience 
  • Results Driven 
  • Business Focus 
  • Ability to coach 
  • 3-5 Years Customer Service Executive Experience 


  • Assists with and when directed manages the allocation of work for the team.  
  • Responsible for complex and high-value cases, ensure that all service standards are met and an example is set in how to effectively deal with these by utilizing the appropriate Operations Procedure Manuals
  • Applies critical and creative thinking strategies to find productive solutions to issues
  • Ensures the proper maintenance of all Company computer hardware and telecommunications equipment
  • Ensures that the Operations Managers are fully and regularly briefed on any personnel issues and complex cases
  • Participate in ad-hoc projects, taking the lead where appropriate
  • Supports the Management Team in meeting and exceeding stated objectives
  • Maintains confidentiality of all patient and/or client information,
  • Provides clear case direction to all employees and serves as a technical expert on the New Case Management System, company operating procedures
  • Clearly understands and enforces escalation protocol by quickly delegating, directing, or escalating any concerns
  • Ensures all employees and his/her shift adhere to all company procedures and policies
  • Directly oversees the management, efficiency, and execution of the First Call Desk when assigned as the First Call Desk Supervisor
  • Assists with and directly manages the administrative aspects of their assigned 

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Global Edge Guyana Inc

Global Edge Guyana Inc


The Global Edge is global award-winning recruitment agency focusing on the Energy Industry with a local office in Georgetown, Guyana. Our team pushes the boundaries of what’s possible in recruitment and continue to take the industry by storm with our rapid pace of growth. We have offices on three continents and expect to have locations on every populated continent in the next three years based upon our proven track record and worldly vision. At the Global Edge, the best is yet to come!
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