Office Manager(Tropication)
Job Location
Grove East Bank Demerara.Description
The Office Manager is a key point of contact for clients and is expected to build and maintain strong relationships as measured by the retention, profitability and guest satisfaction of their assigned portfolio. Exceed expectations of customers by being fully accountable for the appearance, inventory, cleanliness, and maintenance of his/her portfolio.
Requirements
- Friendly and patient phone personality; able to quickly respond to guests' inquiries.
- Must be a problem-solver and able to remain calm under pressure.
- Basic understanding of Airbnb.com and VRBO.com
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Proven experience as an Office Manager, Front Office Manager or Administrative Assistant
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Knowledge of Office Administrator responsibilities, systems and procedures
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Proficiency in MS Office (MS Excel and MS Outlook, in particular)
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Hands on experience with office machines (e.g. fax machines and printers)
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Familiarity with email scheduling tools, like Email Scheduler and Boomerang
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Excellent time management skills and ability to multi-task and prioritize work
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Attention to detail and problem solving skills
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Experience in the Hospilitality Sector is a plus.
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Excellent written and verbal communication skills
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Strong organizational and planning skills in a fast-paced environment
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A creative mind with an ability to suggest improvements
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A Dioploma/ Degree in any of the Socila Sciences(Marketing Etc.)
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Additional qualification as an Administrative Assistant or Secretary will be a plus
Responsibilities
Position objectives are reached through these responsibilities but are not limited to them:
Confirm and review all new property worksheets and corresponding paperwork are updated and completed accurately and on a timely basis
Conduct quarterly customer reviews in person and via phone and email, maintaining documentation of discussion and action items
Monitor property usage to identify positive and negative guest satisfaction.
Approve monthly statement in conjunction with accounting department to ensure all credits and debits are accounted for and documented properly
Demonstrate ability to understand the company’s financial goals.
Maintain accurate records of all transactions and submit on a weekly basis (i.e., inspection reports, work orders, supply inventory, etc.)
Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance
Ensure that A/P invoices are submitted for payment
Administrative
Provide support to all staff to encourage teamwork and lead as an example in creating a harmonious environment
Coordinate/Schedule photographer to take pictures of the units
Ensure current property files are properly maintained
Ensure all administrative paperwork is accurate, complete and submitted on a timely basis
Lead emergency team for property portfolio. Ensure proper response and handling of all emergencies at property, guests, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity at property, weather, employee/guest injuries, fires, floods, freezes, etc.)
Coordinate maintenance schedule and assignments for property portfolio.
Schedule Seasonal Inspectors for pre-inspection/spot checking
Hires/Fires/trains/schedules housekeeping staff for assigned units
Offices are maintained and stocked according to company guidelines on a consistent basis
Guest Services
Find solutions to guest concerns in regards to property condition and request in timely manner to ensure guest satisfaction with management.
Ensure distribution of all company or property-issued notices (ie. Bad weather, emergency, etc.)
Maintenance
Maintain property appearance, cleanliness, inventory, and ensure repairs are noted and completed in a timely manner.
Responsible for installation/maintenance of WIFI in units
Assure quality and quantity of inventory items in each property
Ensure that all properties are walked and create/complete any work orders that require maintenance items are submitted/updated daily in software system
Ensure that all service requests by guests, owners, etc. are communicated and completed in a timely manner.
On Call
- Being available 24/7 for customer support if such issue should arise (must be available by phone call or text message after hours)
Apply now
Please send application and CV to xploy_guyana@hotmail.com or alborn@xploy.net
You may alternatively apply for this job online with your SkilledGuyanese profile.
Your application will be emailed to the employer immediately.
Then, the employer will be able to view your application on our website.
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