Team Leader

Full Time
EXPIRES 20 Jun, 2021

Job Location

110E Durban Street, Werk en Rust, Georgetown

Description

As the Team Leader, you will be expected to manage and lead a team of agents, communicate company goals, rules, and deadlines to team, motivate team members and assesses performance. Your responsibilities also include hiring and training, and keeping management updated on overall team performance as well as the individual performance of all agents under your guidance. This job also entails offering assistance to customers,defusing potential conflicts, all while serving as an example to all team members. Candidates must be confident to lead others by example and direction in a manner that builds team members up.

 

N.B. - Resumes and cover letters can also be submitted via email to admin@shopbacunited.com

Requirements

  1. At least three years in a leadership position, exclusively in a customer service related job. Resumes must show evidence of this.
  2. Excellent oral and written communication skills. Must be an effective communicator. 
  3. Great attention to detail.
  4. Excellent planning, reporting, analytical, and organizational skills.
  5. Must be able to lift packages weighing 50 pounds or greater.

Responsibilities

  1. Monitoring both online and in-store interactions between customers and agents to ensure the quality, accuracy and relevance of information provided.
  2. Ensuring that a customer friendly atmosphere is maintained at all times.
  3. Developing and implementing systems for improved customer satisfaction and service. Ensuring that company policies on customer service are adhered to at all times.
  4. Evaluating quality of phone, online and in person interactions between agents and customers. 
  5. Resolving customer complaints via phone, email, or social media.
  6. Coaching and guiding team members in maintaining the level of customer service that is in-line with the company's vision.
  7. Conducting surveys to gauge customer sentiment and perception of service quality.

Key Responsibilities & Duties

• Achieving the highest levels of customer satisfaction by maintaining exceptional quality controls in the receiving, processing and distribution of packages. 

• Devising adequate systems for the processing and organizing of cargo.

• Manage customer queries and complaints pertaining to in transit packages.

• Coordinate with freight forwarding partners regarding general tracking inquiries and the identification of missing/ unreceived cargo.

• Maintaining a safe and organized work environment.

• Assessing and reporting on the performance of junior cargo agents, and making suggestions for hiring or firing.

• Maintaining records on documentation for easy accessibility. 

• Provide and implement solutions for process improvement in the cargo department.

• Coach, train and supervise junior staff on company systems and procedures for the proper execution of duties.

• Tracking inventory and contacting customers to improve the collection time for cargo.

• Coordinate with other team leaders to ensure uniformity in the quality of service offered to customers.

• Constantly assessing operations for quality deficiencies and executing improvements when necessary.

 

Remuneration

Will be discussed during interview. 

Apply now

Send resume and application to admin@shopbacunited.com

Apply Online
You may alternatively apply for this job online with your SkilledGuyanese profile.
Your application will be emailed to the employer immediately.
Then, the employer will be able to view your application on our website.

A JOB BY

BAC Couriers

BAC Couriers



Overview

BAC Couriers is the solution for your Online Shopping needs! Our company provides a unique service to individuals living in Guyana. We understand how difficult things are financially in today's world so we strive to offer a service that is high in quality but affordable in price! We hope to give you an amazing online shopping experience with our door-to-door delivery service. We are an Online Shopping/Shipping and package delivery service that allows you to shop online from any website around the world. Customers can send us links of items they are interested in from any credible website in the world and receive a quick quote to ship the item(s) to Guyana. Our quotes include all shipping and duties charges for your convenience. Alternatively, if you have a debit/credit card with the VISA, MASTERCARD, DISCOVER or AMERICAN EXPRESS logo, you can sign up for your own mailbox address and purchase and ship your items to us. We'll take care of the shipping and clearing but if you prefer to use your own broker to clear your item(s), please notify us before shipping so that we can prepare your cargo accordingly.
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