Support Services Analyst I

Contract
EXPIRES 13 Oct, 2021

Job Location

Georgetown, Guyana

Description

On-site Customer Support Analyst

  • Position is a hands-on analyst who will provide day-to-day IT support and consulting to local business units
  • The customer support analyst will perform a variety of professional, technical and analytical duties in the operation of enterprise, client/server and desktop computer systems and networks
  • Position will receive direction and support. This position level would typically include junior Technical Analyst performing mostly basic tasks. Prior extensive experience not required

 

Requirements

  • Extensive working knowledge of PCs network hardware operating systems, software and network communication protocols
  • Excellent communication and customer service skills
  • Hands on experience providing end user support
  • Inventory/Supply chain management experience
  • Computing & telecom infrastructure experience and understanding
  • Desktop, LAN/WAN Troubleshooting
  • IT Project management experience General technical and multidisciplinary
  • Excellent oral and written communication skills
  • Strong computer and problem-solving skills
  • Has initiative and motivation and the ability to coordinate and finish tasks
  • Good team player, promotes inclusion and can work with diverse teams
  • Customer Service Oriented
  • Good organizational skills Specific
  • Good knowledge of information and technology systems, applications and equipment
  • Good understanding of Information Technology processes and best practices
  • Good understanding and appreciation for safety, security, and controls

Responsibilities

  • Assist with implementation, support, and maintenance of new IT Infrastructure
  • Deploy, support, and maintain printers including multi-function devices
  • Assist with all technical support for PCs including imaging and maintaining security updates
  • Assist with all technical support for servers, storage equipment, LAN, WAN, Voice, Video, Satellite, Microwave, Radios, and mobile telephony, ensuring they are installed and maintained according to company standards
  • Interface and coordinate with centralized support groups as needed for troubleshooting issues
  • Assist with telecommunications network and equipment planning, selection, implementation, operation, and maintenance
  • Stay current on company processes & procedures and Security & Controls standard
  • Work closely with clients to determine, prioritize, and address technical needs
  • Assist with Project planning and implementation
  • Develop and maintain site/operation documentation
  • Assist with disaster-recovery and business continuity procedures Manage Inventory responsibilities for IT equipment including processing, tracking, ordering, shipping and receiving in accordance with company procedures
  • Perform a variety of professional, technical and analytical duties in the operation of enterprise, client/server and desktop computer systems and networks
  • Analyze, detect, identify and correct technical problems and deficiencies
  • Configure and install computer hardware and software
  • Manage inventory control of IT equipment and supplies
  • Upgrade hardware and software components
  • Maintain IT hardware asset and software tracking
  • Monitor and collect data on system performance

Apply now

Apply to jobs@guysnsoilandgas.com 

Apply Online
You may alternatively apply for this job online with your SkilledGuyanese profile.
Your application will be emailed to the employer immediately.
Then, the employer will be able to view your application on our website.

A JOB BY

Guysons



Overview

Guysons Oil & Gas was formed by consolidating a team of professionals, each with their own expertise in various industries. Collectively we have over 100 years of combined experience in areas of Engineering, Business Development, Customs & Immigration Management, Freight and Logistics Management, Oil and Gas Operations and Supply Chain Management.
Browse More Jobs
300x100 pixels
300x200 pixels
300x300 pixels

Share this job