SkilledGuyanese.com

A broker officer matches shipper with transportation services in order to transport goods and vice versa.  Brokers are responsible for pairing authorized and reliable transportation carriers to the shippers; through utilizing the tools available to validate the carrier and coordinating all of the shipping needs for many companies

• 2+ years of related work experience.
• 5 successful passes or more at CSEC or equivalent. Diploma in a related field preferred.
• Good working knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Customer contact – phone and email experience preferred
• A strong work ethic
• Outstanding people skills
• Protect company and customer information in accordance with company policies and procedures.

• Broker officers are required to apply the ‘Cradle to the Grave’ approach
  • Locate suitable transportation carrier to facilitate freight movement from point of origin to destination
  • Based on assigned locations, build a database of carriers through daily prospecting to facilitate efficient and prompt movement of customers’ freight
    • Database should include carriers with capacity for the following:
      • Power Only
      • Dry vans
      • Reefers
      • Drop trailers
      • Specialty equipment (Flatbed, Step decks and heavy haulers)

• Accurately build and close off all jobs within the TMS
  • Ensure TMS is updated to reflect customers’ BOL data
  • Create the loads under correct customer category
  • Accurately record revenue and any additional charges
  • Update TMS during the progress of each shipment
  • Close job at the completion of each shipment

• Maintain carrier database
  • Ensure each carrier insurance data is updated within TMS during setup
  • Screen carrier reviews for unacceptable behaviors before onboarding a carrier

• Follow up on carrier payments with the relevant personnel
• Complete weekly carrier performance review and submit to relevant personnel
• Ensure carriers submit PODs within the specified time based on the customer’s requirement
• Build a database of manufacturers/distributors through daily prospecting to cater for opportunity to increase freight movement
• Communicate with customer on delays with any shipment
  • Customer should be informed of any delay or setbacks of load movement to minimize further escalation

• Ensure every driver is setup using Macropoint
  • In the process of booking a load, brokers ensure that carriers understand the importance of tracking the shipment
• Accurately update the Track and Trace Live sheet with running loads