Operations Director

Full Time
EXPIRES 02 Oct, 2021

Job Location

27 Hadfield St, Georgetown, Guyana

Description

The Operations Director reports directly to the Managing Directors and is responsible for business process management at the highest level of the organization. The Director is responsible for performance management throughout the company, create effective policies, guidelines to ensure that the KPIs are met and are aligned with the company strategy as well as establishing control mechanisms.

Requirements

Qualifications

  • 10 years experience in Operations
  • Customer Service Leadership Roles 
  • Minimum Bachelor's Degree 

WORK REQUIREMENTS/SOFTWARES

  • Microsoft suite
  • Google Dive
  • Ring Central
  • Client assigned tools

 

Responsibilities

DESCRIPTION OF DUTIES

  • Provide leadership direction and guidance to operations groups throughout the company.
  • Analyze and evaluate the effectiveness of the organization operations and personnel.
  • Work with Operations leaders to drive performance management. 
  • Constantly assessing operations performance and creating action plan to improve identified opportunities.
  • Create and develop effective reporting systems that will improve operations managements.
  • Implementing effective systems & procedures for the effective functioning of operations using all master service level agreement and scope of work as guidance.
  • Scouting and screening of new talents to add to the BPO team.
  • Develop, manage and motivate Operations teams.
  • Assisting with the onboarding process for new candidates for the BPO campaign.
  • Maintain effective and professional communication and relationship with clients to the benefit of the company.
  • Support executive team and all operations as required.

Remuneration

COMPANY POSSESSIONS

  • Laptop

Apply now

  • https://smrtr.io/6wzC
Apply Online
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A JOB BY

Express International Incorporated

Express International Incorporated



Overview

An outsourcing company dedicated to supplying all of the needs of trucking companies around the globe through the use of experienced support personnel and technology.
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