Customer Service Representatives (Voice) at Emerge BPO Services Inc.
Job Requirements
-Minimum high school diploma or equivalent required, post-secondary education preferred
-Previous customer contact experience in a fast-paced environment preferred
-Working knowledge of MS Office products with strong computer literacy in accessing numerous applications during any one transaction and expert internet navigation
-Strong computer literacy in accessing numerous applications during any one transaction and expert internet navigation
Skills
-Exceptional interpersonal and relationship building skills with the ability to analyze and assess the needs of customers with a passion for and commitment to delighting customers.
-Strong flexibility and adaptability to manage multiple tasks within stringent time frames while ensuring accuracy.
-Excellent customer service skills and great enthusiasm for helping customers.
-Strong computer literacy in accessing numerous applications during any one transaction and expert internet navigation.
-Ability to continuously display a positive attitude with a composed, poised, and professional demeanor.
-Energetic self-starter with the ability to work both independently and within a team.
-Exceptional verbal and written communication skills.
-High attention to detail and accuracy with multitasking skills.