Technical Support Officer

Full Time
EXPIRES 02 Jun, 2021

Job Location

78 Church Street


This position is an opportunity that will allow you to interact with customers by solving their issues. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.


CXC Maths & English 

  • Prior experience in tech support, desktop support, or a similar role is an asset
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • CRM Knowledge 
  • Good written and verbal communication.


  • Troubleshooting technical customer issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time
  • Configuring Routers and Wireless Equipment 

Apply now

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NexLink Communications Inc


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