Online Support Assistant
Job LocationW1/2 Lot 20 & E 1/2 19 North Road, Bourda, Georgetown Guyana
To ensure excellent Customer service standards, respond efficiently to customer inquiries Online and Offline Customer with maintaining high customer satisfaction,Providing accurate information and assistance Online and Offline Agents, provide services information, answer questions, and resolve any emerging problems that our agent accounts might face with accuracy and efficiency, excited to help customers. patient, empathetic, and passionately communicative.
Atleast 6 Months Knowledge and experienced in customer service.
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
- Available to work assigned shift/ on-call and rotate bettween locations
- Review, submit and print Reports
- Comply with Company Standard Operating Procers (SOP) and maintain quality Customer Services
You may alternatively apply for this job online with your SkilledGuyanese profile.
Your application will be emailed to the employer immediately.
Then, the employer will be able to view your application on our website.
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