SkilledGuyanese.com

CSRs are required managing incoming calls, help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

REQUIREMENTS

• High School Diploma (CXC or equivalent is a "MUST")
•  
• Other Skills
• Strong language skills (oral & written)
• Active listening and the ability to read between the lines
• Ability to type 30-40 WPM
• Adaptability and accountability
• Be flexible to work different shifts. 
• Proficiency in using a computer system and Microsoft Office

• Competencies

• Logical problem-solving skills

• Sales & Customer Service Mindset
• Multi-tasking
• Customer Orientation
• Upselling
• Flexibility

• Identify customer problems through effective interrogation strategies
• Use tools and systems to identify the problems of the clients and the solution required
• Escalate clients problems to the corresponding groups of the resolution, in case of facing a problem out of their capability of resolution
• Ensure every incident is documented in an adequate manner, are notified to whom may correspond, and escalate it when corresponding
• Fulfill all the productivity and quality objectives required of the agent
• Ensure an excellent customer service through quick and effective actions, to solve the client issue
• Strive to meet and exceed assigned performance goals (individual).

Attractive remuneration package to b discussed with succesful candidate via interview.

If you would like to apply alternatively, you can do by emailing your CV to aneesa.bahadur@teleperformance.com or submit it to the site and address it Aneesa Bahadur (recruiter).