Workforce Manager at Emerge BPO Services Inc.

Important: Please ensure that you meet the general requirements of this job.

Job Requirements

  • Bachelor’s Degree or work-related experience
  • 3-5 or more years of successful experience in workforce management in a contact center operations environment
  • 3-5 or more years of experience working in a customer service type of environment
  • Advanced knowledge of MS Excel, strong verbal and presentation skills, and the ability to motivate and inspire groups of people
  • Advanced experience building and analyzing models using various statistical tools for forecasting and scheduling optimization
  • Extensive knowledge of MS Excel and other
  • Independent thinker capable of taking initiative and working with minimal direction
  • Strong analytical, reasoning, and problem-solving skills
  • Must be prepared to work onsite in the Georgetown, Guyana area
  • Experience working with contact center technology (Automatic Call Distribution [ACD], Interactive Voice Response [IVR], Workforce Management [WFM]) tools (i.e., NICE inContact, Pipkins, etc.)
I meet these requirements

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