Workforce Manager at Emerge BPO Services Inc.
Important: Please ensure that you meet the general requirements of this job.
Job Requirements
- Bachelor’s Degree or work-related experience
- 3-5 or more years of successful experience in workforce management in a contact center operations environment
- 3-5 or more years of experience working in a customer service type of environment
- Advanced knowledge of MS Excel, strong verbal and presentation skills, and the ability to motivate and inspire groups of people
- Advanced experience building and analyzing models using various statistical tools for forecasting and scheduling optimization
- Extensive knowledge of MS Excel and other
- Independent thinker capable of taking initiative and working with minimal direction
- Strong analytical, reasoning, and problem-solving skills
- Must be prepared to work onsite in the Georgetown, Guyana area
- Experience working with contact center technology (Automatic Call Distribution [ACD], Interactive Voice Response [IVR], Workforce Management [WFM]) tools (i.e., NICE inContact, Pipkins, etc.)
I meet these requirements
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