Customer Service Representative

Full Time
EXPIRES 12 Oct, 2022

Job Location

Robb St, Georgetown

Description

As the main point of contact, customer service representatives act on behalf of your company, answering questions, providing product or service information, and handling any complaints or positive feedback.

Requirements

Requirements

  • High School Diploma (CXC or equivalent is a "MUST")
  •  
  • Other Skills
  • Strong language skills (oral & written)
  • Active listening and the ability to read between the lines
  • Ability to type 30-40 WPM
  • Adaptability and accountability
  • Be flexible to work different shifts. 
  • Proficiency in using a computer system and Microsoft Office
  • Competencies

  • Logical problem-solving skills
  • Sales & Customer Service Mindset
  • Multi-tasking
  • Customer Orientation
  • Upselling
  • Flexibility

Responsibilities

Responsibilities

  • Identify customer problems through effective interrogation strategies
  • Use tools and systems to identify the problems of the clients and the solution required
  • Escalate clients problems to the corresponding groups of the resolution, in case of facing a problem out of their capability of resolution
  • Ensure every incident is documented in an adequate manner, are notified to whom may correspond, and escalate it when corresponding
  • Fulfill all the productivity and quality objectives required of the agent
  • Ensure an excellent customer service through quick and effective actions, to solve the client issue
  • Strive to meet and exceed assigned performance goals (individual).

Remuneration

Attractive remuneration packages exist for successful candidates including Medical Insurance for Self, Competitive Salary.

  • Monthly Bonus 
  • Opportunities for Career Advancement, Training and Development, etc.
  • This full-time positions offer a unique chance to get to know international markets and be trained according to international business standards.

Apply now

Applicants can submit their applications via email to ibrahimabdullah622@yahoo.com or ibrahim.abdullah@teleperformance.com or submit it to the site and address it Ibrahim Abdullah (recruiter).

Apply Online
You may alternatively apply for this job online with your SkilledGuyanese profile.
Your application will be emailed to the employer immediately.
Then, the employer will be able to view your application on our website.

A JOB BY

Teleperformance Guyana Inc



Overview

Teleperformance in Guyana is located at the heart of the capital city, Georgetown. The facility can house more than 1.5000 employees at capacity. Teleperformance is the global leader in omnichannel customer experience. We are located in 80 countries, serving +170 markets, communicating in +265 languages and dialects. Our team of Interaction Experts, with +380,000 employees around the world, connects the world's most recognized brands to their customers every day
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