GBV Case worker (Spanish Speaking)

Full Time
EXPIRES 18 Sep, 2021

Job Location



GBV Caseworker  

Department: HIAS Guyana  

Location: Georgetown, Guyana 


Position Summary:  


The Gender-Based Violence (GBV) Caseworker will be responsible for providing case management and psychosocial support to GBV survivors from a survivor centered approach. The GBV Caseworker is one of the first points of contact with survivors, and is responsible for creating a safe, supportive and compassionate climate for whereby LGBTQ identified survivors of violence are welcomed.  The GBV Caseworker works with survivors of GBV, women that engage in survival sex, community partners, service providers and local authorities. The GBV Caseworker will ensure quality services are delivered that meet both ethical and global GBV standards and that the programs evolve to meet changing needs in the Venezuelan crisis. 


This position supports HIAS Refugee Rights Framework by supporting forcibly displaced migrants and refugees’ rights to be protected from violence and discrimination and the right to recovery from the shock of displacement. 


The GBV Caseworker will report to the GBV Coordinator and will work in coordination with the GBV Officer, the MHPSS Specialist and the Protection Officer. 


Qualifications and Requirements:   

  • University degree in Public Health, Social Work, Psychology or related field with at least 3 years of experience counseling, supporting survivors and/or social work experience. 

  • Fluency in Spanish and English is required. 

  • Demonstrated knowledge of violence against women and girls specifically and GBV more broadly and the ability to work in a survivor centered manner. 

  • Knowledge of GBV Case Management  

  • Ability to develop work plans, meet deadlines and capture program progress for donor reports. 

  • Strong motivation to humanitarian work, service-oriented mindset and sense of accountability to the populations HIAS serves. 

  • Knowledge and understanding of social norms and how they affect survivors’ help-seeking and decision making 

  • Excellent computer skills; proficiency in Microsoft office suite (Word, PowerPoint, Excel, Outlook, Teams).  

  • Must be a team player and able to work with a range of diverse, vulnerable populations; understanding of community-based approach required.  

  • Ability to uphold the highest level of integrity and confidentiality.  

  • Passionate about HIAS’ mission and values.  



Essential Functions:  

  • Implement GBV case management and programming in Guyana, in close coordination with Protection, the MHPSS Specialist and other colleagues, including culturally appropriate and sensitive activities for vulnerable Venezuelan refugees and migrants.  These include, but are not limited to, GBV Case Management, groups tailored to increase peer support and solidarity, and other supportive recreational and/or social activities for vulnerable Venezuelan refugees. 

  • Provide professional and confidential services to survivors of GBV grounded in HIAS’ survivor centered approach. 

  • Document client information through accurate filling of intake and consent forms and ensure confidential and safe storage 

  • Develop messages on the types of services available to survivors of GBV and where these services are available. Contribute to an inclusive community mobilization and outreach strategy to reduce the risk related to GBV with a specific focus on women, adolescent girls, and LGBTQ identified migrants and refugees. 

  • Contribute to the development of a functioning referral system with service providers in Guyana including governmental institutions, civil society, and sister agencies. 

  • Lead GBV safety audits. 

  • Support implementation and use of the GBV Information Management System to ensure good quality information about types of GBV being reported. 

  • Establishes standardized case management procedures for GBV activities, including individual and group sessions, in close coordination with the GBV Coordinator. 

  • Complements the HIAS knowledge base with further mapping through identifying service providers to address GBV needs of individuals and families and liaises with them in collaboration with other HIAS’ areas. 

  • Provides accurate, timely and consistent analysis and reporting to HIAS Guyana PM on program activities. 

  • Provides supporting activities for regular project monitoring as requested by the project manager 

  • Together with the GBV Officer and the GBV Coordinator plan trainings and capacity building for community mobilizers, leaders and service providers. 

  • Participate in local GBV working groups in order to contribute to the development and implementation of the GBV strategy, avoiding duplication and addressing gaps. 

  • Gather updates regarding changing needs, risks and gaps in protection from the community. 

  • Perform other duties as required. 

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HIAS is an international nonprofit organization that provides humanitarian aid and assistance to migrants and refugees. Founded in New York in 1881. We work in 14 countries across the World. HIAS Guyana was founded in 2019.
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