Front Desk Agent
Job Location11 Coverden, East Bank Demerara
Responsible for all guest interaction at the front desk including guest registration, departure processing, and communication of hotel services.
- Previous experience in a similar field will be an asset
- Show a high level of attendance and punctuality.
- Communicate effectively with other employees.
- Adapt and learn fast.
- Must be able to work shift system
- Show initiative in work.
- Must have at least five (5) CSEC subjects
- Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible.
- Remain highly visible and readily available for guests at all times.
- Take initiative to offer assistance or answer questions throughout the hotel.
- Manage guest complaints, ensuring superior guest satisfaction. Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Take as much ownership as possible and follow up to ensure completion and guest satisfaction.
- Greet, register, issue room keys, and assign rooms to guests in an efficient, warm and friendly manner.
- Answer inquiries pertaining to the hotel and its amenities, local food, area attractions and provide travel directions.
- Accurately check out guests and communicate departures with housekeeping staff.
- Update the shift-to-shift log regularly and accurately to ensure proper communication between shifts is maintained.
- Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
- To carry out any other reasonable duties that may be requested by Management.
To be discussed at the interview
Ms. Silochanie Singh
225 South Road, Lacytown, Georgetown, Guyana
We require from the applicants the following:
1. A cover letter.
2. A Curriculum Vitae that includes the following areas:
a. Educational background and attainments.
b. Work experience ( If any ).
c. Two (2) references.
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