Hotel Guest Relations Manager

Full Time
EXPIRES 25 Oct, 2021

Job Location

160 Plantation Versailles, West Bank Demerara


The Guest Relations Manager (GRM) general functions:

  1. Managing the Guest Experience
  2. Managing the staff to meet guest expectations
  3. Marketing


  • Proven experience as Hotel Guest Relations or relevant role
  • Fluency in English and knowledge of other languages is a plus
  • Understanding of all hotel management best practices and relevant laws and guidelines
  • Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
  • Excellent customer service skills as well as a business mindset
  • Demonstrable aptitude in decision-making and problem-solving
  • Reliable with an ability to multi-task and work well under pressure
  • Outstanding leadership skills and a great attention to detail
  • Degree in Business Administration, Hotel/Hospitality Management or relevant field


  • Provide upscale guest service for clients throughout their stay
  • Responding to guests needs and anticipating their unstated ones
  • Ensure clients are properly greeted upon their arrival
  • Actively listen to and resolve complaints
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Inform clients of our hotel services, including breakfast and dining options
  • Promote all hotel amenities and promotions offered
  • Analyze customer feedback from Hotel and online reviews and suggest ways to improve ratings
  • Develop standard marketing presentation to be used by all staff.
  • Train all staff on standard marketing presentation and how to ask for the reservation when answering the phone.
  • Identify targets for telemarketing and implement.
  • Ensure emails and messages are responded to in a timely manner.

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Aracari Hotel

Aracari Hotel


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