Quality Assurance Analyst
Job Location24 Eping & Abary Street, Bel Air Park, Georgetown
Keen360 is a US-based Professional Services Company providing Business Solutions, Data Consulting Services and specializes in supporting organizations with business processes, data analysis, and customer support. We are looking for an individual with the right attitude, friendly disposition and the aptitude to learn and grow in the technology industry and to work out of the Keen360 Guyana office. Keen360 invites suitably qualified persons to fill the following position of: Quality Assurance Analysts
Purpose of Position:
To make sure the client operations quality is above client goal and expectation.
-Atleast six (6) subjects CXC. A Diploma/Degree in any related field would be an asset, though not required.
-More than six (6) months experience as a mentor, trainer, or acting supervisor
-More than one (1) year of previous Quality Assurance experience
-Analytical and problem-solving skills -Ability to analyze and identify trends
-Advance troubleshooting skills
-Very good attendance habits
-Excellent organizational and time management skills
-Excellent verbal and written communication skills
-Ability to communicate with all levels of management
-Ability to work independently and multitask
-Ability to work in a changing environment
-Perform keen observations on documents against a client provided standard
-Determine whether documentations are using proper procedures, efficient and effective practices to provide support
-Meet individual daily and weekly monitoring quotas
-Complete all work assignments within the given due dates
-Attend Client meetings and functions as assigned
-Maintain a set work schedule which allows for flexibility where and when needed
-Work additional hours as needed to support the business needs
-Host calibrations, track results and attendance
-Handle private personal information in accordance with HIPAA regulations.
-Other related tasks as assigned
The company offers competitive conditions of employment [wages and benefits] and the opportunity to work in a fast pace and professionally rewarding environment.
Salary is commensurate with qualifications and experience.
Candidates meeting the above requirements are asked to submit their applications to firstname.lastname@example.org
ONLY shortlisted candidates will be contacted
You may alternatively apply for this job online with your SkilledGuyanese profile.
Your application will be emailed to the employer immediately.
Then, the employer will be able to view your application on our website.
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