Customer Service Representative

Full Time
EXPIRES 21 Dec, 2022

Job Location

Q1 Providence, E.B.D.

Description

The incumbent is responsible for ensuring that customer requests are met in an efficient and timely manner, adhering to the required practices in place for excellent customer service.

Requirements

Minimum Education and Qualifications

  1. High School certificate of at least 5 CSEC subjects including Mathematics and English Language.

Experience

  1. Prior Experience would be an asset.

Or any equivalent combination of qualification and experience

Competencies

  1. Proficiency in the use of office management software.
  2. Excellent oral and written communications skills.
  3. Strong interpersonal skills.

Responsibilities

  1. Ensure that items are correctly supplied, by comparison to computer invoices, before delivery to the customer.
  2. Prepare customer quotations and invoices.
  3. Make recommendations to customers regarding the best product based on the stated purpose.
  4. Ensure that daily stock checks are performed on all items in the Front Store display, and that items are replenished regularly.
  5. Ensure that price tags are attached to items on show and that they are correct
  6. Ensure that all items on show are cleaned on a regular basis.
  7. Take calls and respond to customers via the telephone when necessary.
  8. Ensure original Purchase Orders are collected, and that all charge bills and invoices are properly signed.
  9. Ensure adherence to all management systems including, ISO 2015:9001 and OSH with an understanding of the company Quality and Environmental policies and procedures.
  10. Perform any other job duties as required by the job function.

Apply now

Email an application to talent@fmlgy.com; OR Mail in your application to the Human Resources Department, Farfan & Mendes Ltd, Q1 Providence, East Bank Demerara.

Only shortlisted applicants will be acknowledged.

Apply Online
You may alternatively apply for this job online with your SkilledGuyanese profile.
Your application will be emailed to the employer immediately.
Then, the employer will be able to view your application on our website.

A JOB BY

FARFAN & MENDES; A CROSBIE MEMBER COMPANY



Overview

2020 FMCG Inc., operating as Farfan & Mendes, A Crosbie Member Company Farfan & Mendes (F&M), one of Guyana's most highly respected family-owned businesses, was first incorporated in Guyana in 1967. On January 1, 2021, the joint venture 2020 FMCG Inc. was formed, a partnership between Guyana owned Farfan & Mendes and Canadian owned Crosbie. As a majority-owned Guyanese company, Farfan & Mendes employs over 120 people and is active in forestry, mining, alternative energy, industrial service sectors, and oil & gas. Crosbie Crosbie is a family-owned Newfoundland and Labrador-based company with an international footprint. With locations in Newfoundland and Labrador and the Maritimes in Canada, the United States, and South America, Crosbie has a proven history of serving offshore oil & gas, marine construction, commercial construction, and residential real estate industries. Crosbie has been a preferred supplier to the Canadian offshore oil & gas industry for over 25 years. Core Values The vision for F&M is "to surprise and delight our customers in everything we do." FMCG aims to foster a culture of innovation through encouraging customer-oriented solutions within our teams and developing mutually beneficial relationships with our clients. This culture is built on our core values that guide our team in our work's daily execution.
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