Broker Officer

Full Time
EXPIRES 19 May, 2021

Job Location

Express International Inc.


A broker officer matches shipper with transportation services in order to transport goods and vice versa.  Brokers are responsible for pairing authorized and reliable transportation carriers to the shippers; through utilizing the tools available to validate the carrier and coordinating all of the shipping needs for many companies.


  • 2+ years of related work experience.
  • 5 successful passes or more at CSEC or equivalent. Diploma in a related field preferred.
  • Good working knowledge of Microsoft Office Suite (Word, Excel, Outlook)
  • Customer contact – phone and email experience preferred
  • A strong work ethic
  • Outstanding people skills
  • Protect company and customer information in accordance with company policies and procedures.


  • Broker officers are required to apply the ‘Cradle to the Grave’ approach
    • Locate suitable transportation carrier to facilitate freight movement from point of origin to destination
    • Based on assigned locations, build a database of carriers through daily prospecting to facilitate efficient and prompt movement of customers’ freight
      • Database should include carriers with capacity for the following:
        • Power Only
        • Dry vans
        • Reefers
        • Drop trailers
        • Specialty equipment (Flatbed, Step decks and heavy haulers)
  •  build and close off all jobs within the TMS
    • Ensure TMS is updated to reflect customers’ BOL data
    • Create the loads under correct customer category
    • Accurately record revenue and any additional charges
    • Update TMS during the progress of each shipment
    • Close job at the completion of each shipment
  • Maintain carrier database
    • Ensure each carrier insurance data is updated within TMS during setup
    • Screen carrier reviews for unacceptable behaviors before onboarding a carrier
  • Follow up on carrier payments with the relevant personnel
  • Complete weekly carrier performance review and submit to relevant personnel
  • Ensure carriers submit PODs within the specified time based on the customer’s requirement
  • Build a database of manufacturers/distributors through daily prospecting to cater for opportunity to increase freight movement
  • Communicate with customer on delays with any shipment
    • Customer should be informed of any delay or setbacks of load movement to minimize further escalation
  • Ensure every driver is setup using Macropoint
    • In the process of booking a load, brokers ensure that carriers understand the importance of tracking the shipment
  • Accurately update the Track and Trace Live sheet with running loads

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Express International Incorporated

Express International Incorporated


An outsourcing company dedicated to supplying all of the needs of trucking companies around the globe through the use of experienced support personnel and technology.
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