Customer Service Representative
Job LocationRobb St, Georgetown then transition to HOME!!
WORK AT HOME!!!! As the main point of contact, customer service representatives act on behalf of your company, answering questions, providing product or service information, and handling any complaints or positive feedback.
- High School Diploma (CXC or equivalent is a "MUST")
- ISP (internet service provider) "GTT or Enetworks"
- Be able to train in the teleperformance building then transition to work from home full time
- Other Skills
- Strong language skills (written)
- Active reading and the ability to read between the lines
- Ability to type 30-40 WPM
- Adaptability and accountability
- Be flexible to work different shifts.
- Proficiency in using a computer system and Microsoft Office
- Logical problem-solving skills
- Sales & Customer Service Mindset
- Customer Orientation
- Identify customer problems through effective interrogation strategies
- Use tools and systems to identify the problems of the clients and the solution required
- Escalate clients problems to the corresponding groups of the resolution, in case of facing a problem out of their capability of resolution
- Ensure every incident is documented in an adequate manner, are notified to whom may correspond, and escalate it when corresponding
- Fulfill all the productivity and quality objectives required of the agent
- Ensure an excellent customer service through quick and effective actions, to solve the client issue
- Strive to meet and exceed assigned performance goals (individual).
- Attractive remuneration packages exist for successful candidates including Medical Insurance for Self, Competitive Salary.
- Monthly Bonus
- Opportunities for Career Advancement, Training and Development, etc.
- This full-time positions offer a unique chance to get to know international markets and be trained according to international business standards.
Applicants can submit their applications via email to email@example.com or firstname.lastname@example.org or submit it to the Teleperformance building and address it to Ibrahim Abdullah (recruiter).
You may alternatively apply for this job online with your SkilledGuyanese profile.
Your application will be emailed to the employer immediately.
Then, the employer will be able to view your application on our website.
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