Operations Coordinator

The Operations Coordinator is responsible for managing and coordinating the movement of cargo and ensuring documentation is completed accurately and delivered in a timely manner.

• Experience in Shipping/Logistics/Freight Forwarding would be an asset.

• Academically qualified to a Diploma in a related field or its equivalent.

• Training and Certification in ASYCUDA would be an asset.

• Excellent customer service skills

• Highly organized and computer literate (Microsoft suite)

• Working knowledge of Magaya Cargo System would be an asset

• Excellent verbal and written communication skills; problem solving and analytical skills

• Strong geographic knowledge

• Ability to work independently, exercising judgement and initiative

• Ability to maintain professional composure in stressful situations.

• Ensure pricing is accurate and competitive resulting in profitability on all shipments.

• Ensure compliance with international regulations and monitor quality assurance in order to meet and maintain international standards.

• Ensure accuracy and completeness of documentation at all times and delivery in a timely manner to avoid fines, penalties and/or losses on shipments.

• Provide excellent customer service by responding promptly to inquiries, preparing accurate quotations, and proactively communicating with customers regarding shipment status, including delivery, delays, re-routing, and cancellations.

• Monitor and coordinate the movement of cargo through carriers/agents and inform the customers as required.

• Liaise with shipping lines to ascertain logistics and make bookings; liaise with insurance department; customs brokers and all other related parties.

• Assist with weighing, measuring, packing/strapping and labelling of cargo where and when needed.

• Ensure that cargo on hand is accurately and clearly labelled.

• Coordinate with warehouse regarding cargo pick-up, crating, packing and fumigation, of both general and dangerous good shipments.

• Follow up and assist with actively tracking all shipments until received or delivered to final destination.

• Follow up with customers for payments as per agreed payment terms.