GLAMOUR RETAIL SUPERVISOR

The Glamour Beauty Retail Supervisor is responsible for the day-to-day execution and performance of the store, ensuring that sales targets, customer experience standards, team productivity, and operational discipline are consistently achieved. 

This role serves as the direct link between frontline operations and the Commercial Manager, providing real-time visibility into store performance, customer behavior, and team effectiveness, while ensuring all commercial strategies are executed at store level. 

• Minimum 2–3 years in retail or supervisory role 

• Experience managing frontline staff and sales performance 

• Exposure to inventory handling and customer service environments 

Sales Performance & Target Achievement 

• Drive daily, weekly, and monthly sales targets for the store and individual team members 

• Actively monitor hourly sales performance and take corrective action during slow periods 

• Ensure all staff actively engage customers and apply structured selling techniques 

• Identify and communicate missed sales opportunities (e.g., stockouts, low conversion) 

2. Team Supervision & Accountability 

• Supervise, guide, and motivate all frontline staff (BAs, MUAs, CSRs) 

• Assign daily roles and ensure proper floor coverage at all times 

• Track individual staff performance and provide immediate coaching where needed 

• Address underperformance promptly and escalate ongoing issues to the Commercial Manager 

• Monitor attendance, punctuality, and overall staff discipline 

3. Customer Experience & Conversion 

• Ensure a high level of customer engagement and service at all times 

• Monitor and improve store conversion rates (walk-ins vs purchases) 

• Capture and report customer feedback, objections, and buying behavior 

• Resolve customer issues promptly and escalate where necessary 

4. Inventory Awareness & Sales Protection 

• Maintain strong awareness of stock levels, especially fast-moving items 

• Report and/or fix low stock, stockouts, and at-risk items daily 

• Identify and communicate slow-moving or non-performing products 

• Ensure proper handling of stock to minimize damages, shrinkage and maintain operational floor 

• Highlight lost sales due to stock issues 

• Ensure store experience via testers, samples, gift with purchases are readily available 

• Placement and receiving of inventory 

5. Visual Merchandising & Brand Standards 

• Ensure store presentation meets brand and visual merchandising standards 

• Maintain clean, organized, and fully stocked displays and testers 

• Ensure all promotions and campaigns are correctly executed in-store 

• Report any gaps in displays, signage, or branding 

6. Operational Execution 

• Oversee opening and closing procedures in line with company standards 

• Ensure smooth daily operations including billing, queue management, and floor flow 

• Identify and resolve operational inefficiencies 

• Maintain store discipline and structure at all times 

7. Marketing & Promotion Execution 

• Ensure full team awareness of ongoing promotions and campaigns 

• Monitor customer response to promotions and report insights 

• Ensure promoted products are available and properly displayed 

• Provide feedback on campaign performance from a store-level perspective 

8. Reporting & Communication (Critical) 

The Outlet Supervisor must provide structured and consistent reporting to the Commercial Manager: 

Daily Reporting 

• Sales vs target 

• Top-selling SKUs 

• Stockouts and at-risk items 

• Key operational or customer issues 

Weekly Reporting 

• Staff performance summary 

• Customer insights and feedback trends 

• Stock risks and slow-moving items 

• Promotion performance insights 

• Escalate any risks impacting sales, staff performance, or operations immediately 

• Other duties and responsibilities that may be assigned from time-to-time