Floor Manager

Muneshwers Limited is seeking a dynamic, energetic, and experienced Floor Manager to oversee daily retail operations in our fast-paced events store. The ideal candidate must be passionate about customer service, highly organized, and capable of leading a team to deliver exceptional shopping experience. This role requires strong leadership, product knowledge, and the ability to maintain a high standard of professionalism and knowledge of merchandising and store presentation.

• Proven experience in retail/store management (minimum 5–10 years preferred).

• Strong leadership and team management skills.

• Excellent customer service and communication skills.

• Knowledge of retail operations, merchandising, and branding.

• Ability to work in a fast-paced, high-energy environment.

• Strong problem-solving and decision-making abilities.

• Flexible schedule, including weekends and holidays.

• Supervise and manage the day-to-day operations of the store floor.

• Lead, motivate, and develop a team to ensure excellent customer service at all times.

• Ensure all customers receive prompt, professional, and friendly service.

• Monitor staff performance and provide coaching, training, and feedback.

• Maintain high standards of visual merchandising and product displays.

• Ensure the store is clean, organized, and aligned with brand standards.

• Manage inventory levels, stock replenishment, and product availability.

• Handle customer complaints and resolve issues efficiently and professionally.

• Support promotional activities, in-store events, and seasonal displays.

• Work closely with management to achieve sales targets and business goals.