IT ASSISTANT

To provide reliable, fast, and consistent technical support across all company locations, ensuring all IT systems (POS, CCTV, network, and devices) are fully operational with minimal downtime.

• Basic to intermediate knowledge of IT systems and networking

• Experience with hardware troubleshooting and software installation

• Familiarity with POS systems and CCTV (preferred)

• Ability to travel between locations

• Strong problem-solving and communication skills

1. Technical Support

• Respond to all IT-related issues from staff (in person or remote)

• Troubleshoot and resolve hardware, software, and connectivity problems

• Provide support for POS systems, printers, and back-office computers

2. Hardware & Equipment Management

• Install, configure, and maintain computers, routers, switches, and CCTV systems

• Replace or repair faulty equipment

• Maintain a record of all IT assets (location, condition, usage)

3. Network & Connectivity

• Monitor internet performance across all locations

• Troubleshoot network issues (Wi-Fi, LAN, router problems)

• Coordinate with service providers when necessary

4. Software & Systems Maintenance

• Install and update operating systems and company software

• Ensure antivirus and security systems are active and updated

• Assist in maintaining POS and business system functionality

5. CCTV & Security Systems

• Ensure CCTV systems are functional at all locations

• Assist management with footage retrieval when required

• Maintain secure access to systems and passwords

6. Preventative Maintenance

• Conduct routine checks on systems and equipment

• Identify risks and report potential failures before they occur

• Ensure backups are running properly

7. Documentation & Reporting

• Maintain logs of all issues, repairs, and resolutions

• Report recurring problems and recommend solutions

• Keep updated records of passwords, systems, and configurations