Medical Receptionist

Job Summary

We are seeking an experienced and professional Medical Receptionist with 3–5 years of experience in a healthcare, clinic, hospital, or medical office environment. The ideal candidate will be responsible for managing front desk operations, greeting patients, scheduling appointments, handling patient records, answering calls, and supporting the smooth daily operations of the clinic.

Requirements

• Minimum 3–5 years of experience as a Medical Receptionist, Clinic Receptionist, Front Desk Officer, or similar role.

• Experience working in a clinic, hospital, medical office, laboratory, or healthcare facility.

• Strong knowledge of appointment scheduling and patient registration procedures.

• Excellent communication and interpersonal skills.

• Strong customer service skills and a professional attitude.

• Ability to handle confidential information with discretion.

• Good computer skills, including Microsoft Office and medical/clinic management systems.

• Strong organizational and multitasking abilities.

• Ability to work under pressure in a busy medical environment.

• Pleasant personality, patience, and attention to detail.

Qualifications

• High school diploma or equivalent required.

• Certificate or diploma in Office Administration, Medical Administration, Healthcare Administration, or a related field would be an asset.

• Training in customer service, medical records, or healthcare administration would be advantageous.

Preferred Skills

• Knowledge of medical terminology.

• Experience with electronic medical records or patient management software.

• Ability to manage high patient volume.

• Cash handling or billing experience.

• Strong problem-solving skills.

Work Schedule

• Full-time position.

• Must be willing to work flexible hours, weekends, or shifts as required by the clinic.

Personal Attributes

• Professional and well-groomed.

• Reliable and punctual.

• Respectful and compassionate toward patients.

• Able to work independently and as part of a team.

• Strong sense of responsibility and confidentiality.

Key Responsibilities

• Greet patients and visitors in a professional, friendly, and courteous manner.

• Answer incoming calls, respond to patient inquiries, and direct calls to the appropriate department or personnel.

• Schedule, confirm, reschedule, and cancel patient appointments.

• Register new patients and update existing patient information accurately.

• Maintain patient confidentiality and comply with medical privacy standards.

• Manage patient files, medical records, and documentation.

• Coordinate with doctors, nurses, and other medical staff regarding patient flow and appointments.

• Collect patient information, forms, identification, and insurance/medical benefit details where applicable.

• Handle billing inquiries, receipts, and payments where required.

• Maintain a clean, organized, and welcoming reception area.

• Assist with administrative duties such as filing, scanning, photocopying, and data entry.

• Follow clinic policies, procedures, and customer service standards.

• Manage patient complaints or concerns professionally and escalate when necessary.