Operations Supervisor

The Operations Supervisor oversees daily security operations, ensuring efficient coordination and management of security officers while maintaining compliance with company policies and regulatory standards. This role acts as a key liaison between security staff, clients, and management to support smooth and effective operations. The Operations Supervisor also assists with personnel supervision, documentation, reporting, and client relations.

• Certification or diploma in Business Administration, Security Management, or a related field.

• 1–2 years of experience in administrative, operational supervisory, or security supervisory roles.

• Knowledge of bidding, proposal preparation, and tender processes.

• Strong written and verbal communication skills for preparing reports, letters, SOPs, and internal documents.

• Proficiency in Microsoft Office Suite and digital record-keeping tools.

• Strong organizational, leadership, and problem-solving skills with the ability to multitask effectively and manage confidential information with professionalism.

• Bilingual (English/Spanish) is highly preferred.

• We encourage female candidates to apply as we continue to promote diversity within our team

• Oversee daily security operations across client sites, ensuring effective deployment and scheduling of officers.

• Conduct site visits to ensure compliance with SOPs, client contracts, and security protocols.

• Act as liaison between officers, clients, and management, handling inquiries and communications promptly.

• Draft, review, and update SOPs, maintain operational and vehicle records, and report incidents.

• Address minor personnel issues, organize and track officer training, and monitor attendance.

• Conduct weekly inspections of company vehicles and security equipment.

• Assist with client onboarding, quotations, contract preparation, and attend client meetings.

• Promote compliance with health, safety, and quality standards, and assist with audits and inspections.

• Support preparation of bids and tenders, and provide operational updates to management.

• Perform other duties as assigned by management, ensuring adherence to ISO standards and company policies.