SKILLEDGUYANESE.COM Duty-Free Floor Coordinator (CJIA)
Job Location
Description
The Floor Coordinator is a proactive and service-oriented team leader responsible for overseeing daily floor operations within the Duty-Free stores at CJIA. This role focuses on supervising and supporting the cashier team, ensuring smooth transaction flow, excellent customer service, and compliance with operational procedures. The Floor Coordinator acts as the first point of contact for cashiers, resolves operational issues on the floor, and ensures company standards are consistently met.
Requirements
Education: High School diploma or equivalent (additional retail or supervisory training is a plus)
Availability: Willing to work flexible shifts, including weekends and holidays
Experience: Minimum 2 years in a retail or customer-facing role
Responsibilities
Supervise and coordinate daily activities of cashiers on the sales floor
Ensure cashiers follow duty-free procedures, policies, and service standards
Support and coach cashiers to maintain high performance and accuracy
Act as first escalation point for customer complaints and transaction issues
Monitor cashier transactions to ensure accuracy and compliance
Assist with opening and closing procedures of the store
Ensure adequate staffing and coverage at cashier points
Oversee cash handling procedures and support daily cash reconciliations
Report discrepancies, incidents, or operational issues to management
Maintain clear communication between cashiers and supervisors
Assist customers when needed to maintain smooth store operations
Promote cross-selling and upselling initiatives on the floor
Ensure the checkout and sales floor remain clean, organized, and presentable
Support training of new cashiers and onboard team members
Help the team meet daily sales and service targets
Simextra Trading
Overview
Our family-owned company was founded in 1994 by Mr. K. Soekhoe in the small town of Nickerie, Suriname and supplied the local market with wholesale services of basic goods. The company gradually expanded its territory, services and portfolio throughout the years. The market of operations include Suriname and Guyana and the import -, export – , wholesale – , distribution – , retail – and duty-free solutions are all streamlined into dedicated business units.
The product portfolio is regularly reviewed and updated to meet the needs of a dynamic domestic and travel retail market. The strategically placed offices and (bonded) warehouses ensure optimized stock and distribution across the points of sale.
Our dedicated team of professionals is focused on setting the right goals and developing long-term and trustworthy partnerships with both suppliers and customers.
Simextra Group currently consists of four main business units.
Simextra International N.V. in Suriname and Simextra Trading in Guyana, focus on the import, wholesale and distribution of quality consumer goods to retailers, supermarkets, hospitality customers and end consumers. The company-owned (bonded) warehouses, offices and distribution fleet, combined with the in-house sales, marketing and logistics professionals, result in optimal product availability and sales coverage in the market.
Simextra Duty Free is focused on operating Duty-Free and Travel Retail concessions in both Suriname and Guyana. The locations include airport -, border – and diplomatic stores. Close collaboration with the domestic stakeholders and international brand owners guarantees constant improvement in service level and shopping experience to meet with international standards and trends.
XEEN retails premium fashion brands at key locations. The first store is located at MovieTowne Mall in Georgetown, Guyana and is the official reseller of Tommy Hilfiger, Calvin Klein and Kenneth Cole.