Baristas contribute to Starbuck's success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Required Knowledge, Skills and Abilities
Valid Passport
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Ability to learn quickly
Core Competencies
Customer Focus - Delivers legendary service that meets and exceeds all customers' expectations
Ethics and Integrity - Adheres to Starbucks values, beliefs and principles during good and bad times
Composure - Remains calm, maintains perspective and responds in a professional manner when faced with tough situations
Personal Learning - Takes personal responsibility for the continuous learning of new knowledge, skills and experience
Dealing with Ambiguity - Able to successfully function during times of uncertainty and changing priorities
Decision-Making - Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment
Interpersonal Savvy - Builds effective relationships with all people; up, down and sideways, inside and outside of Starbucks
Results Oriented - Gets results and achieves goals
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Maintains a clean and organized workspace so that partners can locate resources and product as needed.
Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
Eve Anderson Recruitment Limited was founded in 1970 and pioneered the recruitment industry in Trinidad and Tobago. Since its inception, we were the leading staffing provider to local and multinational companies entering Trinidad and Tobago and played a major contribution to managing key events in the country’s history. Today, we look forward to continuing this legacy and further developing the organization. We have established our sister company in Guyana in 2020, Eve Anderson Recruitment Guyana Inc.