IT Officer

To assist the Operations, Sales & Distribution Managers in accomplishing Software & Hardware requirements by maintaining and supporting business applications and related hardware assets.

• Similar Work experience, Technical Skills or relevant Certification may be considered in place of a Bachelor's Degree; must maintain awareness of changing technologies

• Minimal Associate’s Degree and or related certification including MCSE, CCNA & Network

• Networking: Proven experience as network technician or relevant position

• Outstanding diagnostic, problem-solving and analytical skills

• Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies

• Hands-on experience with common software and hardware

• Project Management Skills

• Proficient in Cybersecurity and Threat Landscapes

• Valid Passport

• Ability to travel internationally

Skills, Knowledge & Abilities:

• Strong interpersonal & communication skills with a strong work ethic. Must possess the ability to interact with all levels of staff in a dynamic, fast paced environment.

• Must be flexible to travel across the Group for Training purposes

• Ability to speak Spanish an asset , the client is operating in Latin territories and some Training may require travel to such locations.

• Platforms:

  • Web-based Applications

  • Android-based Systems

  • Database Systems – MS SQL Server, Oracle, DB2 and VBA

  • Cloud Technologies, AWS, Azure

  • Microsoft Office 365

• Basic troubleshooting of Hardware inclusive - Androids, PCs, Tablets, Laptops, Desktops & Printers

• Test and configure software and maintain and repair hardware and peripheral devices

• Receive calls daily from Salesmen on the trade to provide real-time support for all hand-held issues.

• Do regular data backups to protect the organization’s information

• Support with Business Continuity and Disaster Recovery tasks

• Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions

• Troubleshoot hand-held errors and failures and resolve or take corrective action accordingly

• Manage the Salesmen devices on the Trade via a Remote portal and Mobile Device Management Systems

• Arrange for servicing and/or repair of hand held devices and issue spare devices as required.

• Verify that back-end entries are completed by Salesmen on hand-helds for all manual sales transactions.

• Perform any other related functions consequential and incidental to the position.

• Coordinates physical and virtual meetings for Internal and External parties relevant to Project

• Assists head Office Team with testing and deployment of hardware & software