Help Desk Support


Job Location



  • Perform advanced troubleshooting of customers’ network, hardware, and application issues.

  • Maintain timely, accurate notes and status of issues in the ConnectWise ticketing system.

  • Provide onsite technical assistance to our clients.

  • Work through proactive technical support items.

  • Manage client security devices such as firewall configurations and firmware updates.

  • Documentation of network configurations

  • Support the Projects Team with implementations.


Does not need to know some of the specific apps listed below as long as they are well-rounded in technology.


  • ConnectWise PSA ticketing software

  • IT Glue

  • Windows Server OS (all versions) – design, implementation, and support

  • Windows 10 and up – installation, configuration, and maintenance

  • Hyper-V / VMWare, installing and upgrading ESXi host and vCenter.

  • Office 365 -multiple applications

  • Azure

  • Axcient Replibit

  • Proofpoint

  • Remote Desktop Services

  • LAN and WAN networking including VPNs, subnetting, VLANs, and routing.

  • Active Directory, DHCP, DNS, Group Policy, and NAT

A Job By

Deluxe Brand


Founded in 1985, Deluxe Delivery Systems stands as a customer oriented logistics and delivery firm located in the Northeast. We operate 24/7, 365 days a year, with distribution centers in New York, New Jersey, Washington D.C, and Pennsylvania. Our services include supply chain management, logistics & distribution, fulfillment and third party logistics.
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