Customer Service & Sales Associates

fulltime

Job Location

Qualfon Providence Campus

Description

Our Qualfon Mission: 

  • Our mission is to be the Best and make each person’s life better to pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients. 

  • Further your education and earn a college degree through our Qualfon University scholarship program 

  • FREE access to personal and professional support through the Qualfon care coaches 

  • Company computer provided while working with us 

  • Set work schedules 

  • Medical, dental benefits, vision, and life & accident insurance for full-time employees 

  • Opportunities to earn additional income through incentives 

  • Paid time off 

  • We lead by example to ensure our fantastic team members and supervisors embrace and live the Qualfon Mission & Values

Requirements

  • 1 -2 years of customer service experience, preferred but not required  

  • Proven proficiency with data entry, computer applications, Windows environment, and accessing the internet and e-mail 

  • Excellent verbal and written communication skills. 

  • Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance 

Responsibilities

  • Respond to customer inquiries via inbound and outbound calls 

  • Processing payments, cancellations, resolving billing issues and inquiries.

  • Handle customer inquiries in a consistently polite, professional, and efficient manner as measured by customer feedback scores 

  • Follow scripting to promote recurring payments and self-service options 

  • At ease with multi-tasking in several computer applications at once while holding a conversation with a customer 


A Job By

Qualfon Providence Campus

Overview

Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO) services. We offer a full suite of customer lifecycle services including sales, customer care, technical support, and retention programs, and we are experienced at operating large client programs across multiple geographies. Qualfon also supports a variety of communication channels including voice, chat, email, IVR, social media and blogs. Qualfon is the largest private employer in Guyana and we offer numerous benefits to our employees, such as: Industry Leading Training Facilities, Large Indoor Cafeteria, Career Opportunities, Education (Qualfon University merged with The University of Guyana), Qualfon Foundation & Community Outreach programs, Milk Subsidy Program for all mothers, Fun Clubs (Dance classes, Spanish classes, cooking classes, Mandarin Classes, etc), Employee Benefits Program with leading vendors in Guyana, Performance Incentive Programs (earn more money), Weekly & Monthly giveaways, and the list goes on... Join us today and indulge in the benefits of working with a Global Company.

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