BUSINESS DEVELOPMENT & RETENTION OFFICER

CAGE (Guyana) Inc., is seeking a suitably qualified candidate to fill the position of Business Development & Retention Officer, according to the following criteria:

Job Summary:

Provides professional, strategic, and technical support in the development and retention of Agents. Provides excellent service to Agents, and internal and external customers. Monitors and advice on relevant activities within the target market. Maintains and supports effective staff and customer relationships.

• Five (5) CXC General Level or GCE Certificates. An Associate degree in Marketing and or Business Management from a recognized institution would be an asset. Relevant experience of five (5) years may be considered in the absence of professional qualification.
• Formal training in Customer Service.

·      Certificate in Computer Applications, including Microsoft Office Suite.

Special Job Skills & Knowledge Requirements:

• Expert knowledge of customer base.
• Proficiency in market analysis.
• Formal training in customer service.
• Proficiency in the use of software applications (Microsoft Office suite); report writing and presentation skills.
• Sound verbal, written, and listening communications.
• Ability to analyze mathematical data.
• Ability to quickly grasp concepts, define problems, collect data, establish facts and draw valid conclusions.
• Must possess a valid driver’s license, appropriate for a vehicle operated.
• Effective time management.