The server is responsible for taking the guests through the key phase of their Hard Rock experience. Hard Rock Cafe servers will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator, and musician (at heart).
Must comply with the minimum legal age for employment based on the local regulations.
Follows all food safety and sanitation procedures.
In some countries, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card.
Practicing all general safety standards.
Performing duties which require bending and reaching.
Lifting and transporting up to 25-pound dining chairs, booster seats, high chairs, and food/drink orders (from bar and kitchen to guests’ tables) – if applicable; emptying trash cans weighing up to 100 pounds.
Standing or walking for up to 8+ hours.
Maintaining a well-groomed appearance (“having a plan”).
Following all uniform guidelines.
Basic functions of the Server include:
Taking guests’ orders.
Running food.
Handling cash and other forms of payment.
Making proficient sales transactions using a point-of-sale system.
Properly checking I.D.s for guests who appear to be under 21 years old.
Demonstrating responsible alcohol service.
Demonstrating impeccable product knowledge.
Suggestive selling using proven techniques.
Answering questions accurately and politely.
Satisfying any/all needs of the guests – regularly double checking back with guests throughout their experience.