Dispatcher

The Dispatcher plays a central role in ensuring smooth daily operations. You will coordinate drivers, manage delivery schedules, provide real-time support, and act as the key point of contact between drivers, clients, and internal teams. This is a dynamic role that requires excellent communication, problem-solving, and crisis management skills.

• High School Diploma or a Diploma in Logistics, Transport Management, or a related field

• Previous experience in dispatching or logistics is an advantage

• Strong communication and interpersonal skills

• Basic computer literacy and familiarity with GPS/dispatch software

• Understanding of transportation regulations and safety procedures is preferred

• Schedule and dispatch drivers and vehicles to ensure on-time deliveries and pickups

• Monitor route progress, address delays or disruptions, and proactively resolve delivery issues

• Support drivers with route guidance, updates, and issue resolution while in transit

• Act as the liaison between drivers, clients, and internal departments

• Update clients regularly on shipment status, delays, or incidents

• Report accidents, breakdowns, or emergencies and arrange immediate assistance

• Log all trips, incidents, communications, and schedule changes accurately

• Ensure compliance with all safety regulations, DOT requirements, and company policies

• Maintain detailed and up-to-date records of dispatch activity and driver logs