IT Technician

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Technician should be able to respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

• CompTIA A+, Network + with 1-3 years of experience in a similar position.

• Knowledge of Microsoft Windows OS, and Office 365.

• PC hardware, Printers, scanners, and computer peripherals.

• Strong customer service and troubleshooting skills.

• Ability to communicate technical information, both verbal and written, to a wide range of end-users.

Preferred Skills

• Experience with Active Directory, remote desktop tools, or ticketing systems.

• Basic understanding of cybersecurity and data protection.

• Knowledge of VoIP phone systems and printers/copiers troubleshooting.

• Provide first-line technical support to staff in person, by phone, or via email.

• Diagnose and resolve hardware, software, and network issues.

• Install, configure, and maintain computers, printers, and other office equipment.

• Set up and manage user accounts, passwords, and permissions.

• Support business email and standard business applications.

• Escalate complex issues to IT Consultant or external vendors when necessary.

• Maintain an inventory of IT equipment and software licenses.

• Assist with regular data backups and system updates and document all incidents, issues, and solutions.