We are seeking a Customer Care Liaison to join our growing team and become the first point of contact for our users. This isn’t just a support role — it’s an opportunity to guide customers, resolve issues, and make a real impact on their experience. You’ll work closely with internal teams, turning customer feedback into meaningful improvements while helping users navigate the platform with confidence.
3+ years of experience in customer support, customer success, or a similar role.
Excellent written and verbal communication skills.
Strong problem-solving abilities and the ability to stay calm under pressure.
A customer-first mindset — you genuinely enjoy helping people succeed.
Experience with CRM or support tools (e.g., Zendesk, Salesforce, Pylon) is a plus.
Tech-savvy and comfortable working with online platforms and digital tools.
●Own the first impression: Respond to customer inquiries via email, chat, and phone witRespond to customer inquiries via email, chat, and phone with empathy, professionalism, and clarity.
Assist users with account setup, troubleshooting, and post-sales support to ensure a smooth experience.
Act as the bridge between customers and internal teams, escalating issues and ensuring timely resolutions.
Develop in-depth knowledge of the platform to provide accurate, effective guidance.
Collect and share feedback to improve processes, tools, and overall customer experience.
Build strong customer relationships and encourage loyalty through proactive engagement.