Customer Service Representative

fulltime

Job Location

Lot Q1 Providence, East Bank Demerara

Description

Farfan & Mendes is looking for a dynamic individual to fill the role of Customer Service Representative within the Alternative Energy Department.

The candidate will be responsible for providing excellent customer service by ensuring that customer requests are met in a timely and efficient manner.  

Requirements

·       Minimum of five (5) CSEC Subjects including Mathematics and English A

·       Two (2) years' experience in a similar role will be an asset

·       Proficient in Microsoft Office Suite

·       Strong verbal and written communication skills

·       Strong customer service skills with attention to details

·       Must be a team player and be able to work in a fast-paced environment

Responsibilities

·       Prepare customers’ quotations and invoices ensuring that items supplied are correct based on the invoices

·       Assist with the preparation and submission of documentation for Tenders

·       Liaise with technicians and customers in relation to service visits ensuring that customers are

updated in a timely manner

·       Assist customers with indoor sales

·       Take calls and respond to customers via telephone when necessary

·       Filing of documents

A Job By

FARFAN & MENDES; A CROSBIE MEMBER COMPANY

Overview

2020 FMCG Inc., operating as Farfan & Mendes, A Crosbie Member Company Farfan & Mendes (F&M), one of Guyana's most highly respected family-owned businesses, was first incorporated in Guyana in 1967. On January 1, 2021, the joint venture 2020 FMCG Inc. was formed, a partnership between Guyana owned Farfan & Mendes and Canadian owned Crosbie. As a majority-owned Guyanese company, Farfan & Mendes employs over 120 people and is active in forestry, mining, alternative energy, industrial service sectors, and oil & gas. Crosbie Crosbie is a family-owned Newfoundland and Labrador-based company with an international footprint. With locations in Newfoundland and Labrador and the Maritimes in Canada, the United States, and South America, Crosbie has a proven history of serving offshore oil & gas, marine construction, commercial construction, and residential real estate industries. Crosbie has been a preferred supplier to the Canadian offshore oil & gas industry for over 25 years. Core Values The vision for F&M is "to surprise and delight our customers in everything we do." FMCG aims to foster a culture of innovation through encouraging customer-oriented solutions within our teams and developing mutually beneficial relationships with our clients. This culture is built on our core values that guide our team in our work's daily execution.
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