Job Summary:
Supervises the day-to-day operation of the CAGE Sportsbook location and Ticket Writers. Oversees all sports wagering including ticket writing, receiving, and accounting for cash paid by guests, processing winning tickets and supporting the sports betting and wagering operations by providing efficient management and guidance. Ensures compliance by staff of company and departmental policies and procedures. Maintains and supports effective staff and customer relations.
Special Job Skills & Knowledge Requirements:
Avid sports enthusiast with a good knowledge of multiple sports and an outgoing personality.
Ability to communicate effectively, both verbally and in writing, including preparing simple reports.
Advanced skills in cash handling. Ability to apply basic logic and mathematical skills to money tracking.
Ability to respond to visual and auditory cues.
Ability to thrive in a fast-paced, team-oriented environment.
Ability to apply exceptional interpersonal skills in dealing with team members and guests.
Ability to interpret a variety of instructions furnished in written and oral form.
Exemplary organizational, problem-solving skills and strong attention to detail.
Strong supervisory skills.
Effective time and self- management.
Ability to work independently.
Knowledge of the Sportsbook industry.
Must own vehicle and possess valid drivers’ license.
Education and Work Experience:
A Bachelor’s or Associates Degree in Management, Business or related field from a recognized academic institution and a minimum of two (2) years’ experience in a supervisory role.
In lieu of formal qualifications, a minimum of five (5) years’ experience in a supervisory role.
Knowledge of Sportsbook management would be an asset.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
Supervises location Ticket Writers: opens, closes and supervises shift changes as required.
Verifies and tabulates accurate timekeeping records for personnel on a weekly basis.
Ensure betting control guidelines are adhered to within the Sportsbook.
Resolve bet queries within agreed levels of authority and in a timely manner.
Manage all accountable costs, with particular emphasis on use of establishment hours within the Sportsbook.
Assist Marketing with promotional activity.
Actively support Sportsbook Development Strategy.
Set clear goals and expectations of the team.
Communicate key business information to the team and drive constant improvement.
Train employees to push new wagering and promotional offers.
Coach and develop every member of the Sportsbook team to always deliver outstanding service.
Hold regular business briefings with Sportsbook Team.
Resolve customer disputes in line with levels of authority in a timely fashion.
Anticipate and act on the needs of the customer, seek and respond to feedback.
Ensure all issues affecting the customer experience in the Sportsbook are resolved or reported promptly.
Conduct unannounced customer interviews at all Bet CAGE Sports locations to confirm that the Sportsbook programs are efficient and effective.
Ensure company communication as required is cascaded to the Ticket Writers.
Undertake regular team reviews.
Must possess a valid driver's license and have access to a vehicle.