CSEC - Passes in Mathematics & English Language
Ability to multi-task – an absolute MUST
Typing speed of 30wpm at a minimum
VERY detail oriented and goal oriented
Flexible team player – supports the team well and able to makeshift adjustments on short notice
Takes initiative well and solves problems with little supervision
Competent use of Microsoft Office – Excel, Outlook
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Identify and assess customers’ needs to achieve satisfaction
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements
Build sustainable relationships of trust through open and interactive communication
Meet personal/customer service team targets and call handling quotas
WeSolveCX provides best-in-class solutions in call centre service, consulting, digital marketing and digital experience to companies in the Americas and the Caribbean. We have vacancies available and are looking for bright talent like you to join our diverse, multicultural and global team. We are headquartered in Georgetown, Guyana, and employ approximately 400 people.