Venue Manager

CAGE (Guyana) Inc., is seeking a suitably qualified candidate to fill the position of Venue Manager, according to the following criteria:

Job Summary:

Supervises location operations; ensures compliance by the staff of the company and departmental policies and procedures. Provides efficient and courteous service to customers. Maintains and supports effective staff and customer relationships.

• Associate or Undergraduate Degree in Management. Relevant experience will be considered in absence of a formal degree.
• Certificate in Supervisory Management from an accredited institution.
• Certificate in computer operations (MS Office suite) from an accredited institution.
• Minimum of three (3) years of supervisory experience; preferably in a sales, hospitality, or retail environment.
• Experienced in interacting with the general public.

Special Job Skills & Knowledge Requirements:

• Proficiency in customer service.
• Good communication skills.
• Supervisory skills.
• Good analytical skills.
• Highly literate and numerate.
• Ability to write simple reports.
• Effective time and self-management.
• Ability to work independently.
• Ability to delegate effectively.
• Familiarity with VLT games (training provided).
• Must own a vehicle and possess a valid driver’s license.

• Supervises location PSRs, opens, closes, and records for location personnel.
• Ensures accuracy of PSR and bar floats and paperwork by sign-off.
• Ensures PSRs’ compliance with corporate and departmental procedures.
• Verifies drop funds and paperwork as necessary.
• Notifies management of shortages, variances or equipment problems promptly.
• Notifies management of employee disciplinary issues promptly.
• Notifies management of major incidents promptly.
• Handles employee, customer, or technology issues arising during the normal course of business.
• Manages employee callouts.
• Prepares monthly attendance reports.
• Prepares incident or other reports as requested and required.
• Monitors bar inventory.
• Assists in staff selection.
• Implements marketing and promotional activities at locations, as requested by management.
• Communicates appropriately with management.
• Performs any other job-related duties assigned by management.