Warehouse Operations Assistant

The Warehouse Assistant is a combined operational and inventory-control role responsible for supporting the efficient, safe, and accurate operation of the telecommunications warehouse. The position performs hands-on warehouse activities while also processing inventory transactions, maintaining records, supporting reconciliations, and preparing routine reports. The role ensures that equipment, materials, and assets are properly received, stored, picked, packed, dispatched, recorded, traceable, and available for operational and project requirements.

   Secondary School Certificate/CXC or equivalent is required.

·        A certificate, diploma, or associate degree in Logistics, Warehousing, Supply Chain Management, Business Administration, Accounting, Information Technology, or a related field is an asset.

Warehouse Operations

·        Receive, unload, inspect, move, store, organize, pick, pack, label, stage, load, and dispatch equipment, materials, and supplies.

·        Prepare materials for release in accordance with approved requisitions, work orders, and supporting documentation.

·        Ensure telecommunications equipment and company assets are handled and stored safely to prevent loss or damage.

·        Maintain designated storage locations and ensure inventory remains organized and accessible.

Inventory Processing and Record Management

·        Accurately enter and update stock receipts, issues, transfers, returns, adjustments, and disposals in ERP, inventory, or asset-tracking systems.

·        Verify that inventory documentation is complete, accurate, authorized, and supported before processing or release.

·        Maintain electronic and physical records for inventory transactions and material movements.

·        Accurately capture and maintain quantities, asset tags, serial numbers, SKUs, and storage locations.

·        Identify and escalate incomplete, duplicate, inaccurate, or unsupported records.

Receiving and Dispatch Controls

·        Check incoming shipments against purchase orders, delivery notes, and other supporting documents.

·        Verify the quantity and condition of incoming and outgoing items and promptly report shortages, overages, damage, or discrepancies.

·        Prepare receiving and dispatch documentation and ensure all material movements are properly recorded.

·        Support the loading and unloading of company and vendor vehicles.

Inventory Counts and Reconciliation

·       Participate in cycle counts, routine stock counts, annual inventory counts, and asset-verification exercises.

·        Compare physical counts with system records, document variances, and support discrepancy investigations and corrective actions.

·        Assist with daily, weekly, and monthly inventory reconciliations and prepare supporting schedules and documentation.

·        Report shortages, damaged or obsolete items, misplaced stock, and control concerns promptly.

Reporting, Audit, and Compliance

·        Generate routine stock-movement, inventory-balance, discrepancy, reconciliation, and asset-tracking reports.

·        Provide accurate records and supporting information for management reporting, audits, and compliance reviews.

·        Comply with company policies, inventory-control procedures, authorization requirements, and record-retention practices.

·        Maintain the confidentiality and security of inventory, asset, operational, and system information.

Safety, Security, and Housekeeping

·        Maintain a clean, orderly, and safe warehouse environment.

·        Follow warehouse health and safety procedures and use required personal protective equipment.

·        Report hazards, accidents, security concerns, inventory damage, and equipment malfunctions promptly.

·        Assist in safeguarding company inventory, assets, records, systems, and facilities.

Team Support

·        Work collaboratively with warehouse staff, logistics personnel, field technicians, vendors, and project teams.

·        Respond promptly to operational and project-related material requests.

·        Support stock counts, audits, peak operational periods, and special projects.

·        Perform other related duties assigned by management consistent with the purpose and level of the role.