NOC Engineer

The NOC Engineer is responsible for monitoring, maintaining, and supporting network and IT infrastructure to ensure service availability and operational stability. The successful candidate will proactively identify infrastructure issues, investigate alerts, troubleshoot network and connectivity problems, and coordinate incident resolution. The role requires a strong understanding of networking technologies, infrastructure monitoring, incident management, and troubleshooting methodologies. The ideal candidate should be comfortable working in a 24/7 operational environment and managing incidents according to established escalation procedures and service level agreements.

·         Diploma or bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related discipline; equivalent practical experience may be considered.

·         Experience in a NOC, network support, or IT infrastructure operations environment. 2+ years is preferred.

·         Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and subnetting.

·         Working knowledge of routing and switching technologies.

·         Familiarity with network monitoring platforms and alert management systems.

·         Experience troubleshooting network connectivity and infrastructure availability issues.

·         Understanding of incident management, escalation procedures, and SLA requirements.

·         Familiarity with Windows and Linux operating systems.

·         Cisco CCNA or CCNP or CompTIA Network+ certification. (Preferred)

·         Experience with Cisco Catalyst and Nexus switching platforms.

·         Familiarity with SolarWinds, PRTG, LogicMonitor, or similar monitoring platforms.

·         ITIL Foundation certification. (Preferred)

·         Monitor network infrastructure, systems, and services using enterprise monitoring and management platforms.

·         Identify, investigate, and respond to network and infrastructure alerts.

·         Troubleshoot network connectivity, performance, and availability issues.

·         Monitor routers, switches, firewalls, wireless infrastructure, and network links.

·         Perform initial diagnostics and identify potential hardware, software, and connectivity failures.

·         Monitor network utilization, bandwidth consumption, latency, packet loss, and device availability.

·         Investigate network outages, interface errors, device failures, and performance degradation.

·         Support troubleshooting of routing and switching technologies, including VLANs, STP, OSPF, and BGP.

·         Monitor infrastructure events and proactively identify potential service disruptions.

·         Log, prioritize, manage, and escalate incidents in accordance with established SLAs.

·         Coordinate with network engineers, systems administrators, service providers, and vendors to resolve incidents.

·         Perform routine network health checks and operational validation.

·         Maintain accurate incident records, operational logs, and technical documentation.

·         Support planned maintenance activities and network changes.

·         Participate in shift handovers and provide clear updates on ongoing incidents and operational concerns.