Operations Coordinator

• Manage and coordinate the end-to-end movement of cargo, ensuring accurate documentation, timely delivery, and compliance with international shipping regulations.

• Serve as the central link between customer, shipping lines, custom brokers, insurance, and warehouse teams to guarantee efficient operations, profitability, and high service standards.

• Diploma in a related field or its equivalent.

• Experience in Shipping, Logistics, or Freight Forwarding (asset).

• Training and Certification in ASYCUDA (asset).

Skills and Knowledge

• Excellent customer service skills.

• Highly organized and computer literate (Microsoft Suite).

• Working knowledge of Magaya Cargo System (asset).

• Strong geographic knowledge.

• Excellent verbal and written communication skills.

• Strong problem-solving and analytical skills.

• Ability to work independently, exercising judgment and initiative.

• Ability to maintain professional composure in stressful situations.

• Ensure pricing is accurate and competitive resulting in profitability on all shipments which includes obtaining and negotiate rates with overseas agents and carriers.

• Compare routing options to achieve the most cost-effective solutions, and identify opportunities for additional services including insurance, customs brokerage, warehousing, crating and transportation.

• Ensure compliance with international regulations and monitor quality assurance in order to meet and maintain international standards.

• Ensure accuracy and completeness of documentation at all times and delivery in a timely manner to avoid fines, penalties and/or losses on shipments.

• Provide excellent customer service by responding promptly to inquiries, preparing accurate quotations, and proactively communicating with customers regarding shipment status, including delivery, delays, re-routing, and cancellations.

• Monitor and coordinate the movement of cargo through carriers/agents and inform the customers as required.

• Liaise with shipping lines to ascertain logistics and make bookings; liaise with insurance department; customs brokers and all other related parties.

• Assist with weighing, measuring, packing/strapping and labelling of cargo where and when needed.

• Create and maintain shipment files in Magaya, ensure all milestones are updated accurately, verify costs, revenues, and profitability prior to liquidation, and upload and manage supporting shipment documentation to maintain compliance and operational accuracy.

• Ensure that cargo on hand is accurately and clearly labelled.

• Coordinate with warehouse regarding cargo pick-up, crating, packing and fumigation, of both general and dangerous good shipments.

• Follow up and assist with actively tracking all shipments until received or delivered to final destination.

• Follow up with customers for payments as per agreed payment terms.

• Any other duties assigned within the scope of the operations.

Integrated Management System

• Follow documented procedures.

• Report risks, incidents, and non-conformities.

• Participate in training as required.

• Contribute to continual improvement.

• Participate in H&S activities.

• Engage in risk assessment and hazard identification.

• Support Management of Change process.

Key Performance Indicators

• Shipment file completion within 24 hours of receipt.

• Zero documentation errors resulting in fines or penalties.

• Customer inquiries responded to within 2 hours.

• Shipment milestones updated in Magaya within 24 hours.

• Gross profit targets achieved on assigned shipments.

• Accounts receivable follow-up completed within agreed timelines.