Network Technician I (Installation & Repair)

The Network Technician I (Installation & Repair) is responsible for the installation, maintenance, troubleshooting, repair, and support of telecommunications services for residential and business customers. The role ensures reliable delivery of voice, broadband, fibre, and related telecommunications services while maintaining a high standard of customer service, operational efficiency, and technical excellence.

The successful candidate will support service installations, diagnose and repair network faults, maintain telecommunications infrastructure, and work directly with customers to ensure a positive service experience.

Educational Qualifications

• Five (5) CXC/GCE subjects, including Mathematics and English.

Experience

• Three (3) to Five (5) years of experience in telecommunications, technical services, electrical systems, networking, or a related field.

• Experience installing, maintaining, and troubleshooting voice, broadband, Wi-Fi, fibre optic, and telecommunications services.

• Experience working directly with customers in a service delivery environment.

Technical Skills

• Knowledge of telecommunications networks, broadband technologies, and customer-premise equipment.

• Experience with fibre optic, copper, wireless, and voice service technologies.

• Ability to use testing tools, diagnostic equipment, and network monitoring applications.

• Proficiency with tablets, mobile applications, and workforce management systems.

• Ability to install, configure, and troubleshoot telecommunications equipment and smart devices.

Core Competencies

• Strong analytical and problem-solving skills.

• Excellent customer service orientation.

• Effective verbal and written communication skills.

• Strong organizational and time-management abilities.

• Ability to work independently and collaboratively within a team.

• High attention to detail and commitment to quality standards.

• Commitment to workplace safety and compliance requirements.

Additional Requirements

• Valid driver's licence with the ability to operate company vehicles.

• Ability to work outdoors in varying weather conditions.

• Capability to climb ladders, lift equipment, and perform physically demanding tasks.

• Willingness to travel throughout Guyana, including remote locations.

• Availability to work evenings, weekends, holidays, and on-call assignments as operationally required.

Installation & Service Delivery

• Install and terminate internal and external wiring for voice and internet services.

• Install, configure, and activate DSL modems, Optical Network Terminals (ONTs), telephones, and customer-premise equipment.

• Configure smart devices including televisions, tablets, speakers, and other connected devices using wired and wireless technologies.

• Perform installations, service relocations, upgrades, and activations in accordance with company standards.

Network Maintenance & Repairs

• Diagnose, troubleshoot, and repair network faults impacting customer services.

• Test, maintain, and repair fibre optic, copper, wireless, and related telecommunications infrastructure.

• Utilize testing equipment and network management systems to identify and resolve service issues.

• Escalate complex technical issues to appropriate support teams when necessary.

Customer Support

• Coordinate installations, activations, and repairs with customers.

• Explain technical issues, products, and solutions in a professional and customer-friendly manner.

• Respond promptly to customer inquiries and provide progress updates.

• Deliver exceptional customer service and maintain positive customer relationships.

Operational Excellence

• Complete work orders, service requests, and trouble tickets accurately and within established timelines.

• Maintain detailed service records, reports, and system updates.

• Meet productivity, quality, and service level objectives.

• Ensure compliance with company policies, safety standards, and operational procedures.

Team Collaboration

• Work closely with supervisors, dispatch personnel, and technical teams.

• Participate in technical training and continuous professional development programs.

• Support operational initiatives, projects, and departmental objectives.