Receptionist / Optical Sales Associate

The Optical Sales Associate is responsible for assisting customers in selecting eyewear products, including eyeglasses, sunglasses, frames, and lenses, based on their preferences, prescriptions, and budget. The position involves providing excellent customer service, supporting optical sales, maintaining product displays, and ensuring the smooth daily operation of the Optical Department.

- 5 C.X.C subjects, including Maths and English

- Previous experience will be an asset 

Customer Service

• Greet customers and assist them in selecting suitable eyeglass frames, lenses, and sunglasses.

• Understand customers’ needs, preferences, and budget to recommend appropriate products.

• Provide accurate information about product features, pricing, warranties, and available promotions.

• Handle customer inquiries, complaints, and concerns professionally.

• Maintain a friendly, professional, and customer-focused approach.

Sales and Product Knowledge

• Promote and sell optical products to achieve departmental sales targets.

• Explain the features and benefits of different frames, lenses, coatings, and accessories.

• Assist customers with product comparisons and purchasing decisions.

• Inform customers about available offers, discounts, and promotional packages.

• Follow up with customers regarding orders, collections, and outstanding payments, where applicable.

Optical Order Management

• Assist with recording customer prescriptions and eyewear orders accurately.

• Verify order details and ensure the correct products are requested.

• Coordinate with optometrists, optical technicians, and laboratory personnel regarding prescriptions and eyewear orders.

• Notify customers when their eyewear is ready for collection.

• Refer prescription-related questions and clinical concerns to the optometrist or other qualified professional.

Inventory and Display Management

• Maintain clean, organized, and attractive displays of frames, sunglasses, lenses, and accessories.

• Monitor stock levels and report low-stock or fast-moving items to the supervisor.

• Assist with receiving, checking, labeling, and arranging inventory.

• Ensure products are handled carefully and securely.

• Report damaged, missing, or defective products promptly.