SKILLEDGUYANESE.COM AMS Redwood Specialist
Job Location
Description
The AMS Redwood Specialist will administer, monitor, maintain, and support the Redwood RunMyJobs workload automation platform. The successful candidate will help ensure the reliable execution of scheduled jobs, workflows, and automated business processes across client environments. This role involves monitoring automated workloads, investigating job failures, troubleshooting technical issues, managing scheduling configurations, and collaborating with application, infrastructure, and database teams to maintain operational stability.
Requirements
· Diploma or bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related discipline; equivalent practical experience may be considered.
· At least 2 years of experience in application support, workload automation, job scheduling, or a related IT operations role; Redwood RunMyJobs experience is preferred.
· Working knowledge of Windows and/or Linux operating systems and basic scripting, such as PowerShell, Bash, or Python.
· Experience with IT service management processes, including incident, problem, and change management, and familiarity with ticketing tools such as ServiceNow or Jira.
Responsibilities
· Administer and support the Redwood RunMyJobs workload automation platform.
· Monitor scheduled jobs, workflows, and automated processes, and investigate failed, delayed, or unsuccessful executions.
· Create, configure, maintain, and optimize job definitions, schedules, dependencies, and workflows.
· Perform routine platform administration, maintenance, updates, and health checks.
· Manage incidents, service requests, and changes in accordance with established IT service management procedures.
· Collaborate with application, infrastructure, and database teams to resolve issues and implement automation changes.
· Maintain and update technical documentation, standard operating procedures (SOPs), and knowledge base articles.
C.R.A Guyana
Overview
Computer Resources of America (CRA) is an award-winning information technology solutions and managed services provider with more than 30 years of experience delivering innovative technology solutions to businesses and organizations. Headquartered in New York, CRA specializes in helping organizations optimize their IT infrastructure, strengthen cybersecurity, improve operational efficiency, and leverage technology to support their business objectives.
Through it's success with it's clients, CRA has expanded it's managed services to Guyana in 2023 under the name CRA Guyana to support their growing client base.
CRA provides a comprehensive portfolio of IT services, including Managed IT Services, Cybersecurity, Cloud Computing, IT Consulting, IT Staffing, and Regulatory Compliance. Its solutions are designed to support organizations of varying sizes, particularly mid-sized businesses, financial institutions, government agencies, and nonprofit organizations.
With a strong focus on proactive IT management, security, and technology modernization, CRA helps clients minimize operational disruptions, protect critical business information, and maintain reliable and scalable IT environments. The company combines technical expertise, strategic consulting, and ongoing support to deliver solutions aligned with each client's operational requirements and long-term business goals.
CRA has developed particular expertise in supporting industries with complex technology and regulatory requirements, including financial services and legal organizations. Its approach emphasizes tailored technology strategies, regulatory readiness, infrastructure reliability, and continuous improvement.
Through its longstanding industry experience, technical capabilities, and commitment to customer service, Computer Resources of America positions itself as a strategic technology partner, helping organizations navigate evolving IT challenges while maximizing the value of their technology investments.