All Alarm’s Monitoring Operators shall be responsible for ensuring that the patrol officers are equipped with the necessary resources to function in their capacity.
• High school diploma or equivalent.
• Prior experience in a security or related field preferred.
• Proficiency in various security technologies and software.
• Ability to work flexible hours, including weekends and holidays.
• Ability to pass a criminal background check and drug test.
• Valid driver's license.
• Physical ability to sit and monitor security systems for extended periods of time.
v Log into the Alarms Monitoring system software.
v Verify that their team is properly equipped with vests, phone, keys and visit logs.
v Read logbook to be able to action all items in red.
v Check Alarms software for customers who work ensuring that they close before 9:00 am.
v Gauge the location of the team.
Processing of alarms
v Incoming Alarms shall be processed as such:
v Burglary/ Panic Signals
The alarms operator shall:
v Accept the alarm on the monitor.
v Select telephone contact numbers from phone menu.
v Make immediate contact with the customer or all other available person/s on contact list.
v The Operator shall identify him/herself to the customer and state the reason for making contact.
Open and close signals
v Accept the Alarm on the monitor
v View customer account for instructions and if so instructed, the operator shall contact the customer to confirm the signal received and in most cases a passcode is provided to verify same.
Competencies:
• Strong communication skills.
• Ability to work independently and as part of a team.
• Attention to detail.
• Strong problem-solving skills.
• Ability to multitask and work under pressure.
• Excellent customer service skills.
• Strong computer skills.
Amalgamated Security Services (Guyana) Inc was established to provide a range of much-needed security services in Guyana in both the private and public security markets and began operations in December of 2014. We provide services to an ever- expanding range of clients including those in the retail, industrial, commercial and hospitality sectors, for clients who are both locally or overseas-based. We also service governmental requirements, both domestic and foreign.
At Amalgamated Security we consider contract security to be much more than a guard standing watch. A security officer's role entails meeting the public in a professional, courteous manner as well as being an official representative for your business or property. To provide the highest level of service for our clients, Amalgamated Security Services (Guyana) Inc requires its employees to undergo extensive background checks and a rigorous training program that typically exceeds the requirements of other security companies - the industry's most stringent. They are designed to extract only capable, trustworthy and motivated personnel.