Operations Manager

fulltime

Job Location

Georgetown, Guyana

Description

Operations Manager | Guyana

Reporting to: Group Managing Director

Schedule: Full time OR rotational schedules will be considered

Operations Management

• Develop and implement efficient operational processes and procedures to optimise productivity and ensure seamless day-to-day operations for each client you are assigned responsibility for.

• Monitor and evaluate operational performance metrics, identifying areas for improvement and implementing corrective actions as needed.

• Collaborate with cross-functional teams to streamline processes, enhance efficiency, and resolve operational challenges.

• Maintain a strong focus on quality control, ensuring compliance with industry standards and regulations including but not limited to ISO.

• Play an active role with emergency response planning.

• Conducting regular audits of contractor files to ensure compliance.

• Ensure all projects are comprehensively updated within assigned project management tools.

Account Management & Sales

• Serve as the main point of contact for assigned clients, building, and maintaining strong relationships to ensure high levels of customer satisfaction.

• Ensure the effective utilisation of the Monday CRM (Customer Relationship Management) system to manage and track customer interactions, sales activities, and account management tasks.

• Understand client needs, objectives, and business goals, and align company resources to meet and exceed their expectations.

• Analyse CRM data and generate reports to provide insights into sales performance, account trends, and opportunities for improvement providing management with quarterly reports of findings.

• Conduct regular account reviews and strategic planning sessions with clients to identify opportunities for growth submitting monthly reports to management.

• Actively identify and pursue sales opportunities within assigned client accounts.

• Collaborate with Business Development team to develop and execute account-specific sales strategies and initiatives.

• Handle customer escalations and resolve issues promptly, providing exceptional customer service throughout the account lifecycle.

Contractor Team Management

• Act as the main liaison for the company's team of contractors, ensuring effective communication and coordination between the contractors and internal teams.

• Provide comprehensive onboarding / orientation to new contractors.

• Provide guidance and support to contractors, ensuring they have the necessary resources and information to perform their roles effectively.

• Monitor contractor performance and address any performance or quality issues, providing feedback and implementing necessary corrective actions.

• Implement strategies and initiatives to improve contractor retention rates, ensuring high levels of contractor satisfaction.

• Work closely with a team of recruiters to fill new roles and replace contractors who leave, ensuring a smooth transition and minimising disruptions to client operations.

Recruitment & Talent Management

• Collaborate with the recruitment team to identify staffing needs and develop recruitment strategies to attract top talent for new positions for clients.

• Interview and evaluate candidates, ensuring they meet the required qualifications and align with the client requirements.

• Participate in the selection and onboarding process for new hires, ensuring a smooth transition and integration with each client.

• Develop and implement retention strategies to enhance contractor satisfaction and minimise turnover.

• Conduct regular performance evaluations and provide feedback to team members, identifying areas for growth and development.

• Ensure proper utilisation of applicant tracking systems e.g., Bullhorn

Team Leadership

• Lead and motivate a team of operations and recruitment professionals, fostering a positive and collaborative work environment.

• Provide guidance, coaching, and support to team members, ensuring they have the resources and training needed to excel in their roles.

• Set performance goals and objectives for the team, conducting regular performance evaluations and providing constructive feedback.

• Foster a culture of continuous improvement, encouraging innovation and identifying opportunities to enhance operational and account management processes.

• Ensuring that all team members are appropriately using applicable systems e.g. Onboard Tracker, Bullhorn and Monday.

Requirements

Qualifications

  • Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field. A Master’s degree is a plus.

  • Professional certifications in Operations Management, Project Management (e.g., PMP), or Quality Management (e.g., Six Sigma) are highly desirable.

  • Knowledge of industry standards and regulations, including ISO.

Experience

  • Minimum of 10 years of professional experience in operations management, with at least 3 years of direct exposure to the Oil & Gas industry.

  • Proven track record of managing large-scale projects and cross-functional teams.

  • Experience in client relationship management, including handling customer escalations and delivering exceptional customer service.

  • Strong background in quality control, compliance, and operational performance metrics.

  • Demonstrated experience in utilizing CRM systems (e.g., Monday, Bullhorn ATS) and project management tools (e.g., Onboard Tracker).

Skills

  • Excellent leadership and team management skills, with the ability to motivate and develop team members.

  • Strong analytical and problem-solving abilities, with a focus on continuous improvement and operational efficiency.

  • Exceptional communication and interpersonal skills, capable of building and maintaining strong client relationships.

  • Proficiency in data analysis and reporting, with the ability to generate actionable insights and strategic recommendations.

  • Effective organizational and time management skills, with the ability to manage multiple projects and priorities simultaneously.

  • High level of adaptability and resilience, with the capacity to thrive in a fast-paced and dynamic environment.

  • Strong understanding of the Oil & Gas industry, including knowledge of industry-specific operational processes and challenges.

  • Ability to work collaboratively with cross-functional teams and stakeholders to achieve common goals.

Additional Competencies

  • Proactive and results-oriented mindset, with a commitment to excellence and client satisfaction.

  • Strong ethical standards and integrity, with a focus on compliance and regulatory adherence.

  • Innovative and strategic thinker, with the ability to identify and implement process improvements.

  • High level of cultural sensitivity and the ability to work effectively in a diverse environment.

Responsibilities

Responsible for (See above for greater detail):

  • Operations Management

  • Account Management & Sales

  • Contractor Team Management

  • Recruitment & Talent Management

  • Team Leadership


A Job By

Leader Engineering Guyana Inc

Overview

We know that our stakeholders want to interact with a recruitment company that puts them first. At Leader Engineering Guyana Inc, money is not the motivation. We understand the importance of the relationships that we have and the ones we are looking to build. We want to work with people who value us and feel comfortable leaving us to find them the best contractors. Ensuring that our clients and candidates are provided with all the information that they need about us enables us to support them in an effective manner. We believe that open, honest and candid relationships are the backbone of our success. Everyone at Leader Engineering operates with full transparency to keep all interested parties happy. Our relationships give us the foundation to continue to grow and improve our service even further. Every situation is different, but our overall approach never varies. This is why we are so successful. We believe inconsistency and a methodical approach that gives our clients the best service and candidate quality possible. We take the time to understand your needs and requirements. We treat our clients and candidates equally. Our aim is to get the best individual possible for you or find you the best role to suit your experience, which is why we communicate with you about industry specifics and your personal requirements to achieve the best outcome for all parties

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